Privacy Policy

1. Who We Are

Nook ("we", "us", "our") operates the nookrent.com website and provides co-living accommodation services in London, UK. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

• Contact information: name, email address, phone number
• Enquiry details: messages submitted through our contact forms
• Booking information: preferred dates, room preferences
• Website usage data: pages visited, browser type, IP address (via cookies)

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and booking requests
• Provide our co-living services
• Send relevant updates about your booking or tenancy
• Improve our website and services
• Comply with legal obligations

4. Legal Basis

We process your data based on:

• Consent: when you submit enquiry forms or contact us
• Contract: to fulfil our tenancy agreements
• Legitimate interest: to improve our services
• Legal obligation: to comply with UK law

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Our property management partners (to facilitate your tenancy)
• Payment processors (to process rent payments)
• Government bodies (when required by law)

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 12 months; tenancy data for 6 years after the end of your tenancy.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at info@nookrent.com.

8. Cookies

Our website uses cookies to enhance your experience. These include essential cookies for site functionality and analytics cookies to help us understand how visitors use our site. You can manage cookie settings through your browser.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

For any privacy-related questions or to exercise your rights:

Email: info@nookrent.com

Address: London, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.